Frequently asked questions

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What is Counsel Clinic?

Counsel Clinic is an online therapy platform in the Middle East. With Counsel Clinic, you can receive the support you need for mental health issues and life challenges, anytime, from anywhere.

How does Counsel Clinic work?

Counsel Clinic offers online therapy services tailored to your needs. You can either select a therapist of your choice or take a short 1-minute assessment to get matched with a suitable therapist.

How much does therapy at Counsel Clinic cost?

You can start therapy from just 185 AED. For more details you can check out our pricing page.

Is Counsel Clinic secure?

Your privacy is our top priority. We strictly abide by the governing laws and regulations to protect your personal information and ensure your sessions remain private and confidential. Additionally, our platform is SSL secure and HIPAA compliant.

Who can use Counsel Clinic?

Counsel Clinic is for everyone including individuals (18 years and older), couples and teens (13 to 17 years old). Whether you're feeling overwhelmed, going through a tough time, or simply looking to improve your mental health, we're here to support you.

How do I get started with Counsel Clinic?

Getting started is simple. Sign up on our website, answer a few questions to help us understand your needs, and either choose a therapist or let us match you with one.

Are all therapists at Counsel Clinic licensed and qualified?

Yes, all our therapists are licensed professionals with relevant educational qualifications and professional experience. They are licensed in their home country and undergo a thorough screening process to ensure they meet our high standards.

Can I switch therapists if I’m not comfortable?

Absolutely! If you’re not satisfied with the therapist you’re matched with, we'll help you find one who better meets your needs.

Can I cancel my therapy session?

Yes, you can cancel your therapy session. Please refer to our cancellation policy for more details.

Can I get a refund?

Yes, we do offer refunds. Refunds can take up to 10 working days to process. Please note that bank transaction charges of 7.5% will be deducted from all refunds.

Is there a money-back guarantee?

Yes, we provide a money-back guarantee for our therapy services. If you are unsatisfied, you can cancel and get your money back.

What happens in a therapy session?

Therapy is a safe space for you to share your thoughts and feelings without judgment. Your therapist will listen, offer guidance, and help you develop tools to cope with life's challenges. It's a partnership focused on your well-being.

Can I reschedule my therapy session?

Yes, our support team is available to help you reschedule at a time that works better for you.

How do I book a session with a therapist?

To book a session, simply select your preferred therapist, choose a date from the calendar and a time slot that suits you, then click the “Confirm Booking” button. Your session will be booked and you will also receive a confirmation email.

How long is a therapy session?

A therapy session lasts for 50 minutes, giving you enough time to talk and share your concerns with your therapist while also leaving room for any follow-up discussions related to your previous session.

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Your payment has been processed successfully and your session is booked. Our team will contact you within 12 hours.