Privacy policy

Updated and effective as of September 26, 2024

This privacy policy outlines how we collect, use, share, and protect your personal information when you engage with our services.

Overview

Counsel Clinic (‘we’, ‘us’, ‘our’) is committed to ensuring your privacy. This policy applies to:

  • Our website: counselclinic.com
  • Any services we provide, including online therapy and counseling.

If you have any questions about this policy, please contact us at [email protected].

Key terms

  • Cookies: Small data files stored on your device to enhance your experience on our website.
  • Personal Data: Information that can identify you as an individual, directly or indirectly.
  • Services: The online therapy and counseling services offered by Counsel Clinic.
  • Third Parties: External entities, including advertisers and service providers, that may have access to your information.

Information we collect

We may collect the following types of information when you interact with our Services:

  • Personal information:
    • Name / Username
    • Email address
    • Phone number
    • Billing information
    • Payment details
  • Usage data: Information about how you use our website and services.

Sources of information

We may obtain information directly from you or through third-party sources, such as marketing partners and fraud detection services.

Sharing your information

Your information may be used for:

  • Providing and improving our Services.
  • Communicating with you about your account and our services
  • Sending marketing communications (with your consent).
  • Analyzing usage trends to enhance user experience.

Email communication

By providing your email address, you agree to receive communications from us. You can opt-out at any time by following the unsubscribe instructions in our emails.

Data security

We employ various security measures to protect your information, but no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Access and control of your information

You have the right to request:

  • Access to your personal data.
  • Correction of any inaccurate information.
  • Deletion of your personal data, subject to certain legal obligations.

To make such requests, please contact us at [email protected].

Retention of your information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once it is no longer needed, we will securely delete or anonymize it.

Data security

We employ various security measures to protect your information, but no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Children’s privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us.

Changes to this privacy policy

We may update this policy periodically. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

Governing law

Our website may contain links to other websites not operated by us. We are not responsible for the content or practices of those sites. Please review their privacy policies before providing any personal information.

External links

We may update this policy periodically. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

Contact us

If you have any questions or concerns about this Privacy Policy, please reach out to us at [email protected].

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